In September 2014 SIS Credit was chosen for partner by Microfinance Center- Poland for research regarding the extent of conformity of practices of European micro financing institutions towards the European Code of Good Conduct for Microcredit Provision and International Standards of customer care (The Smart Campaign).

SIS Credit had granted all its policies and workflow rules to the MFC experts, as everything included in them has been checked whether happening also in practice during the one-week on spot visit of MFC in Bulgaria. There were conducted meetings with Management, as well as with all the Headquarters officers - Sofia, two offices in the country and clients.
Results have shown that good practices described in the procedures apart from being applied in practice, were also highly appreciated by clients who confirmed that SIS Credit stands up for the good service inclusive of ethical behavior of officers, transparency in terms and conditions of products offered, carefully done explanation of conditions with respect to the contracts, correctness in case of overdue installments collection, quick and effective complaints resolution mechanism.
The assessment conducted was a kind of continuation of Company’s Board of Directors decision to sign on behalf of SIS Credit the European Code of Good Conduct.
This way they undertook a commitment that all the requirements in it shall be applied within the term of 18 months as of the date of signature in the financial institution.